Exchange and Return Policy

We thank you for trusting us in Nouq and we hope that our service will satisfy you

If you want to cancel the order, please contact us via email

If you are not satisfied with your purchase, you can get a refund under the terms:

１- Contact us within 3 days of receiving the order

２- Ensure that the product is unused and in the same condition in which it was stated

３- Refund is made after receiving and inspecting the product

Note: The amount refunded to your account will only include the value paid for the product, we are not responsible for the shipping costs of the product you do not want

The products that are not returned are:

１- Products that are not in their original condition or have been damaged

２- Products that have already been exchanged

For return and exchange, please send the following via e-mail

１- name

２- mobile number

３- Type of request (replacement - return)

４- The reason

５- order number

６- Bank name and IBAN number

email: [email protected]

We are happy to serve you

phone number: 966599490192

email: [email protected]